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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La caja un desastre el barco muy detallado
la nave è bella ma la scatola è arrivata molto danneggiata. consegna molto prima del previsto
The accessories are in good shape but the box arrived completely damaged and even in some broken parts. Be more careful when packing and shipping. It needs more protection because it looks all ugly
Action Figure is not collected, the quality is good. Gift store put stickers) it was very well, it for about 3 weeks. Recommend)
Goods as described, super. Looks real great
My product arrived. Very thank you but the box a little hasarlıydı and tags at robin no
Has arrived foremost well, when mounting informs the end result J
I love such which description
very good service
Super quick delivery, thanks a lot!!
Very good, recommend. Arrived very quickly.
The product is as discribed. One thing I like to add is that the stickers that come with the other parts sometimes don't realy fit on the respective parts. But I think that some painting will fix this properly. The crew figures are realy tiny and nearly impossible to paint, but well, I will just order bigger versions of Ruffy and the others ^^
IF VERY CORRECT THIS VERY CONDITION AND packaging pack EXCELLENT, ALSO ARRIVED QUICKLY.
Very good furniture product
Overall, very good and beautiful figure. But the biggest drawback-some parts necessary to file, so they climbed, and some glue, so they do not fall off
All perfectly realized for 2 weeks.
muy buen producto
Exactly as the description.
single fashion arrive torn Head of meryl and Whites can take off easily sticker.
excellent packaging. especially the corresponding time honored to reality. overall good workmanship. satisfied.
Perfect product! Speedy delivery too!
arrive quickly nicely packed, quality nice, superb quality Price ratio-, recommend.