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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Looks good, delivered quickly.
Very fast and high quality. Highly recommended.
Excellent figures. Well packed. Fast shipping. For baby surprise) Thank you
looks really good i got all the pieces there is a few marks on the faces but its okay i love this figure shipping was really quick and nice packaging
Surprised with the quality of the faces, the good header will not engage But does not fall. Todos los accessories well painted and protected to avoid falling by the box. The box wine a bit crushed, But good furniture packing of protection. Identical to the photo, good mobility. I love it, perfect gift.❤
The quality is poor. The Figure does not look very beautiful. Hair of rubber, there is a strong raznoton in detail. Do not recommend.
He is so cute, aaaaaa
It's in perfect state as shown in the image. Very happy with the store, I arrived very fast in nails 2 weeks. Highly recommended.
some hren. башка отваливается, baby but like.
perfect! I love it
come quickly, but not very good quality. all details in place, and other store виктора cheaper just bought i have quality was much better. помялась box is not strong, but overall сойдет
The quality of the product is not perfect, but it is really quite good. There is no malfunction. In general, I am quite satisfied with it. It is worth. I love it!
The paint was chipping or smugged a little bit, but it's really cute c:
are perfect and beautiful, none flaw! delivery is very fast. this uch are very satisfied!
fast and everything. really good!
pretty come. minus one but have, помяты box. both.
Arrived fast and packed well. thanks for the care with this little one.
ооочень well packed, delivered quickly. and cool bright face in print but i лицах заметила, pink 1 недочеты that the paint on the lips mouth and nose 2 yellow spot
attached all good, cutie кацуки, but one of the cheek spot мордашек looks dirty, i personally catches too eye (( all the rest and excellent!!!
This is seriously cute. I ordered mine out of the box, but it still came with all the extra hands and faces.
it all, помята little box, intact and figure. figure stinks slightly. so all and perfect!!!
come goods very fast ожидала even all perfect
Came nicely packed, but the box was still ruin. I think they send it out ruin like that because no way can a box be crush with that much protection. Overall love the items even though some parts are loose. The quality is nice. Customer service was amazing!