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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
box with all items came very damaged
Arrived early well it nicely, the figure is in perfect condition. It is delighted with the product toy well also that It is for a gift that foremost phenomenal. Product 10/10
great customer service, quick and responsive. i was missing a left wing for my figure and they immediately sent me the missing part :)
Excellent quality. Well packed. Fast shipping and shipping.
The figure is nicely for the price you have, only thing I don't like is that part wherein it fits the support (stick) does not fit (because is displaced the body of what is "skirt") and I had to cut the figure to be able to fit it.
The stick doesn't fit in the base neither in the figure.
So awesome guys. It is like the anime the real anime. Wow I really love it.
lovely * _ *
Очень доволен покупкой, отправлено оперативно, в Крым дошла за 13 дней, без дефектов, без брака. Упакована так себе, но без повреждений приехала. Продавца рекомендую!
Me ha encantado !!!esta fenomenal !!!El vendedor muy rápido en su envío. recomendable
Chegou rápido. adorei!!
very good! store excellent, increased the term protection smoothly! arrived well packed, great details! highly recommend.
the product came without carton, damage or ripped. well protected inside the carton main. i'm extremely satisfied with the product quality and level details workpiece. super recommend.
product exellent quality and reached too rapido. recommend more
come quickly, about one month, отслеживался, was not packed very, мятая whole box was, пострадала toy not but
perfect figure. all is very neatly, clothes details прорисованы face and beautiful. no smell. -- all items wings подошли wand and stand. satisfied an insanely
ha 10 days reach tardado SPAIN, Is perfect!
arrive perfect no harm, very Good
Very good Seller. Totally recommended 100%