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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wine defective and returned the money without any trouble
Had Been broken and I have returned the money without any trouble
Good quality, buy without fear.
Very satisfied. Quality and speed
piece very beautiful, notwithstanding the trouble snap the base and some problems na painting and grooves
free Shipping exelenteee figment good material and very Rapido
same as picture the coming out BOX DOLL, and you meterlo Arm the power box order it.
la caja muy delgada pero todo lo demas exelente y bello
Boa qualidade. Entregue em período razoável por ser do exterior.
me gustó mucho la figura y llega muy rápido les recomiendo este vendedor
perfect, exactly as figured, too rich in details, recommend!
Top top top
product. excellent FIGURE flawless powder FIGURE o. recommended.
perfect Purchase. excellent.
great product. came with a small piece the base broken, but not that is not can solve with glue. plus is not possible know if the store or the post office are the guilty parties. in the end, have big cost effective.
0 snowman is identical ao the description, very well made
took forever to get, because of the postal service lost the parcel twice, but figures look great, great paint, store had excellent communication
very good product a penalty that came without the carton
perfectly painted and detailed
very good quality
-made product tafs